Terms and Conditions
Last updated: January 15, 2025
These Terms and Conditions govern your use of PixelBay's gaming computer sales, custom build services, and related digital platforms. By accessing our services, you agree to be bound by these terms. Please read them carefully before purchasing gaming hardware from us.
1. Agreement and Acceptance
Welcome to PixelBay's Terms and Conditions. By using our website, browsing our gaming catalog, or purchasing our gaming computers, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of these terms, please discontinue use of our services immediately.
These terms apply to all customers, including individual gamers, esports teams, and gaming cafes using PixelBay services across India.
2. Legal Compliance and Regulatory Adherence
PixelBay operates in strict compliance with Indian and international laws governing electronics retail, gaming hardware sales, and consumer protection:
- Consumer Protection Act, 2019
- Information Technology Act, 2000
- Goods and Services Tax (GST) regulations
- Electronic Waste Management Rules, 2016
- Bureau of Indian Standards (BIS) compliance
- Right to Repair guidelines and standards
We maintain all necessary licenses, certifications, and permits required for electronics repair and retail operations in India, ensuring full legal compliance across all our service centers.
3. Service Offerings and Specifications
3.1 Gaming Computer Sales
Our comprehensive gaming computer services include:
- Pre-built gaming PCs for all performance levels and budgets
- Custom gaming PC builds tailored to your specific requirements
- High-performance workstations for content creation and streaming
- Gaming laptops and portable gaming solutions
- Individual components (GPUs, CPUs, RAM, storage, motherboards)
- Gaming peripherals (keyboards, mice, headsets, monitors)
- System assembly and installation services
3.2 Support Services
Our support services encompass:
- Free delivery and setup across major Indian cities
- Post-purchase technical support and troubleshooting
- Extended warranty packages and protection plans
- System upgrades and performance optimization
- Gaming setup consultation and optimization advice
3.3 Service Standards and Commitments
We commit to:
- Providing accurate repair time estimates and status updates
- Using only genuine or high-quality compatible parts
- Employing certified technicians with ongoing training
- Offering comprehensive warranties on all repairs
- Maintaining transparent communication throughout the service process
4. Customer Responsibilities and Obligations
As a PixelBay customer, you are responsible for:
Accurate Requirements
Providing complete and truthful information about gaming needs, budget, and technical requirements
Delivery Preparation
Ensuring adequate space and power requirements for gaming system installation
System Care
Following proper usage guidelines and maintenance recommendations for optimal performance
Timely Payment
Making payments according to agreed terms and delivery schedules
Order Confirmation
Reviewing and confirming custom build specifications before assembly begins
Professional Conduct
Maintaining respectful communication with our sales and technical support teams
Failure to meet these responsibilities may result in service delays, additional charges, or termination of service agreements.
5. Intellectual Property and Proprietary Rights
PixelBay respects and protects intellectual property rights:
Our Intellectual Property
- PixelBay brand name, logos, and trademarks
- Proprietary repair techniques and methodologies
- Website content, software, and digital assets
- Training materials and documentation
Customer Rights
- Ownership of personal devices and data
- Right to repair and modify owned devices
- Access to repair documentation and parts information
- Protection of personal and business data
Third-Party Rights
- Manufacturer warranties and terms
- Software licensing agreements
- Patent and trademark protections
- Industry standard compliance requirements
6. Pricing, Payment Terms, and Financial Policies
Our transparent pricing and payment structure includes:
Pricing Structure
Competitive, transparent pricing with no hidden fees. All estimates provided in writing before work begins.
Payment Methods
Cash, UPI, credit/debit cards, net banking, and EMI options available for qualifying purchases.
Billing and Invoicing
Detailed invoices with GST compliance, warranty information, and service breakdown provided.
Refund Policy
Fair refund policy for unsatisfactory repairs, with terms clearly defined at service initiation.
Payment Terms and Conditions
- Diagnostic fees are non-refundable once work begins
- Payment is due upon completion of repair services
- Rush service charges apply for expedited repairs
- Unclaimed devices may incur storage fees after 30 days
- No refunds for customer-induced damage during repair process
7. Warranties, Guarantees, and Liability Limitations
PixelBay provides comprehensive warranty coverage while maintaining reasonable liability limits:
Repair Warranty
6-month warranty on all repairs covering parts and labor
Part Replacement
Genuine parts warranty as per manufacturer specifications
Workmanship
Guarantee on technical workmanship and repair quality
Exclusions
Physical damage, water damage, and misuse not covered
Liability Limit
Maximum liability limited to device replacement value
Time Limits
Warranty claims must be filed within specified timeframes
8. Dispute Resolution and Legal Procedures
Our structured approach to resolving disputes ensures fair and efficient resolution:
Resolution Process
- Direct communication with service center management
- Escalation to customer service department
- Review by senior management team
- Mediation through industry associations
- Legal arbitration if necessary
All disputes are subject to the jurisdiction of courts in Nagpur, Maharashtra, India. Indian law governs all aspects of these terms and conditions.
9. Service Modifications and Updates
PixelBay reserves the right to modify services and terms to improve customer experience and maintain industry standards:
Service Expansion
Adding new repair services and device categories based on customer demand
Process Improvements
Updating repair procedures and adopting new technologies
Location Changes
Opening new service centers or relocating existing ones
Pricing Adjustments
Modifying pricing structure based on market conditions and costs
Customers will be notified of significant changes through email, SMS, website notifications, and in-store announcements.
10. Service Termination and Account Closure
Service termination may occur under the following circumstances:
Grounds for Termination
- Violation of terms and conditions
- Abusive behavior toward staff or other customers
- Repeated payment defaults or fraudulent activities
- Attempts to compromise security or safety protocols
- Legal violations or criminal activities
- Mutual agreement between customer and PixelBay
In case of service termination, customers will be notified in writing and given opportunity to collect any devices in our possession within 15 days.
11. Contact Information and Customer Support
For questions about these terms, service inquiries, or to report issues, please contact our dedicated customer support team: